365 Nights. 200+ Mattresses.
Your Money Back if It's Not Perfect.
A full year to test any mattress from 14+ premium brands through every Canadian season. Not the right fit? Exchange across our entire lineup or get a full refund. Every. Single. Penny.... No fees. No hassle.
Full Refund. Every. Single. Penny.
Not satisfied after your trial? We'll refund your full purchase price to your original payment method within 3 business days of pickup. No restocking fees. No processing charges. No deductions. Ever.
365 Nights of Real Sleep
A full year. Four Canadian seasons. Your trial begins the day your mattress arrives. Sleep on it for 21 nights minimum to let your body adjust, then take the rest of the year to decide. That's real-life testing - not a rush.
Exchange Across 14+ Brands
Something not right? Our sleep experts will help you find a better match from our entire lineup of 200+ mattresses - Sealy, Serta, Beautyrest, Tempur-Pedic, and more. No other retailer offers this flexibility.
Free Pickup. We Come to You.
No, you don't have to squeeze it back in the box. When you request a return or exchange, we'll schedule a free pickup right at your door at a time that works for you.
Your 365-Night Sleep Trial, Step by Step
Your mattress arrives
Your 365-night trial begins the day your mattress is delivered. Unbox it, set it up, and start sleeping. Your body needs time to adjust to a new sleep surface - that's completely normal.
Give it a real chance (or exchange early)
We ask for 21 nights before a refund so your body can fully adjust. But if you know on night 3 that you need a completely different feel? Call our sleep experts - we can start an exchange right away. No waiting required.
Decide what's right for you
Still not sleeping well? You have two options. Our sleep experts can help you exchange for a better match from our full lineup of 200+ mattresses. Or, if you'd rather, request a full refund - we'll process it within 3 business days of pickup.
We handle everything
We'll schedule a free pickup at your door. If you chose an exchange, your new mattress arrives before or at the same time as the pickup - so you're never without a bed to sleep on. If you chose a refund, you'll see it back in your account within 3 business days.
Upgrade Your Sleep® with National Mattress
Here's something no DTC brand can offer: if your mattress isn't right, our non-commissioned sleep experts will help you find a better match from our entire multi-brand lineup. Endy can only swap you into another Endy. Douglas can only swap you into another Douglas. We'll find you the best mattress from any brand we carry - because that's what being independent means.
Everything You Need to Know
We believe in complete transparency. Here's exactly how returns and exchanges work - no fine print, no surprises.
Refund Policy
After sleeping on your mattress for a minimum of 21 nights, you can request a full refund at any point during your 365-night trial. We'll refund your complete purchase price to your original payment method within 3 business days of receiving and inspecting the returned mattress. There are no restocking fees, no processing charges, and no deductions of any kind.
Exchange Policy
Exchanges through our "Happy with National Mattress" program are available at any point during your 365-night trial. If you exchange, your trial continues from your original purchase date - it does not restart. After an exchange, a full refund remains available through night 365 if the new mattress isn't right either.
Up to two mattresses can be returned or exchanged per household.
Preparing Your Mattress for Pickup
No, you don't have to squeeze it back in the box. To keep your mattress clean and protected during pickup, please keep it in its original plastic sleeve. If that's been discarded, any mattress bag will do - just let our team know and we can help.
Please keep all manufacturer tags attached to the mattress. These help us quickly verify your specific model so we can process your refund faster. Our team will handle verification at pickup - no need to send photos or go through a pre-approval process.
Tip: We recommend using a mattress protector from day one. It keeps your mattress in great condition throughout your trial and beyond - and it's good practice for the life of any mattress.
Mattress Condition Requirements
Returned mattresses must be in donatable condition: clean and free of stains, rips, burns, mold, bodily fluids, or excessive wear. The mattress must be returned with its original packaging with labels and law tag must remain attached. We don't require photographic evidence or a pre-approval process - our pickup team verifies the condition when they arrive.
This isn't about finding reasons to deny your return. It's about making sure we collect the correct product and we can donate your mattress to someone who needs it.
Unopened Products
Changed your mind before opening? We offer a 100% refund on all unopened products within 365 days of delivery or pickup. Items must be in their original, sealed packaging with all product literature, tags, and warranty cards intact.
Every Mattress Deserves a Good Home
Returned mattresses are donated to local charities and shelters in our community. When you return a mattress, it doesn't go to waste - it goes to someone who needs a good night's sleep. It's part of our broader commitment to giving back, alongside our partnership with Sleeping Children Around the World, where every purchase helps a child sleep better.
Sleep Accessories & Other Items
Different products have different return windows. Here's the complete breakdown.
| Product | Trial Period | Refund | Conditions |
|---|---|---|---|
| Mattresses | 365 nights | ✓ Full refund | Donatable condition, original packaging, tags attached |
| Pillows | 60 nights | ✓ Full refund | Unwashed, original packaging, donatable condition |
| Mattress Protectors | 60 nights | ✓ Full refund | Unwashed, original packaging, donatable condition |
| Sheets & Bedding | 60 nights | ✓ Full refund | Unwashed, original packaging, donatable condition |
| Adjustable Bases | - | ✗ Non-returnable | Final sale once opened |
| Foundations & Bed Frames | - | ✗ Non-returnable | Final sale once opened |
| Unopened Products (any) | 365 days | ✓ Full refund | Sealed, original packaging intact |
Important note on sleep accessories: Pillows, protectors, and sheets cannot be returned once washed or laundered. Please try them in their original condition during your trial period before washing. This policy is valid on all purchases made on or after February 1st, 2026.
Frequently Asked Questions
When does my 365-night trial start?
Your trial begins on the day your mattress is delivered to your home or picked up from our store. The 365-night countdown starts from that date.
Why do I need to wait 21 nights before requesting a refund?
Your body needs time to adjust to a new sleep surface. A mattress that feels unfamiliar during the first week often becomes your best night's sleep by week three. The 21-night adjustment period gives your body a fair chance to adapt. That said, if you want to exchange for a different model, you can start that process anytime - no waiting required.
Why 365 nights? Do I really need that long?
A mattress can feel different as seasons change. What keeps you warm and cozy in a Canadian winter might sleep too warm in July. 365 nights gives you a full year to experience your mattress through every season, every temperature swing, and every shift in your routine. Most customers know within the first few months, but we want you to be absolutely certain - not just mostly sure.
Do I have to try an exchange before I can get a refund?
No. After your 21-night adjustment period, you can request a full refund directly - no exchange required. We do encourage you to speak with our sleep experts first, because with 200+ mattresses across 14+ brands, there's a good chance we can find a better match. But a full refund is always available to you, no questions asked.
How does an exchange work?
Contact our sleep experts and tell them what's not working - too firm, too soft, sleeping hot, not enough support. They'll recommend a better match from our full brand lineup. There's no exchange fee. Your replacement mattress arrives before or at the same time as the pickup of your original, so you're never without a bed. Your original 365-night trial continues from your purchase date. If the exchange still doesn't work, you can request a full refund.
Is there a limit on how many mattresses I can return?
Up to two mattresses can be returned per household. This includes both exchanges and refunds. With our sleep experts guiding your selection, the vast majority of customers find the right mattress on their first or second try.
Do I need to keep the original box and packaging?
No, you don't need the original box. To keep your mattress clean and protected during pickup, please keep it in its original plastic sleeve. If that's been discarded, any mattress bag will do. Please keep all manufacturer tags attached to the mattress - these help us quickly verify your specific model and process your refund faster.
What happens to returned mattresses?
Returned mattresses are donated to local charities and shelters in our community. We believe every mattress deserves a good home, and your return helps someone who needs a good night's sleep.
How quickly will I receive my refund?
We process refunds within 3 business days of receiving and inspecting your returned mattress. The refund goes back to your original payment method. Depending on your bank or credit card company, it may take an additional few days to appear on your statement.
Can I return my adjustable base?
Adjustable bases, foundations, and bed frames are non-returnable once opened. Unopened adjustable bases can be returned for a full refund within 365 days. If you're unsure about an adjustable base, we encourage you to try one in our showroom before purchasing.
Can I return pillows or mattress protectors?
Yes. Pillows, mattress protectors, and sheets can be returned within 60 days for a full refund. Items must be in donatable condition, unwashed, and returned with their original packaging. Please note: once washed or laundered, these items are no longer eligible for return.
How do I start a return or exchange?
Contact our customer service team by phone, email, or live chat. One of our sleep experts will walk you through the process, help you decide between an exchange or refund, and schedule a pickup time that works for you. The whole process is designed to be straightforward and stress-free.
Ready to Upgrade Your Sleep?
365 nights. 200+ mattresses. 14+ brands. Full refund guaranteed. The only risk is waking up wondering why you didn't switch sooner.
