Returns & Exchanges

365-Night Sleep Trial

1. A Full Year to Decide: Your 365-night trial begins the day your mattress is delivered or picked up. Sleep on it for a minimum of 21 nights to let your body adjust, then take the rest of the year to decide. If it is not right, request a return anytime through night 365.
2. Full Refund. Every. Single. Penny: If you are not satisfied after the 21-night adjustment period, we will refund your full purchase price to your original payment method within 3 business days of pickup. No restocking fees. No processing charges. No deductions. Ever.
3. Free Pickup at Your Door: You do not have to squeeze it back in the box. When you request a return, we will schedule a free pickup right at your door at a time that works for you. Return the mattress with its original packaging with labels and manufacturer tags attached — no re-boxing required.
4. Condition Requirements: Returned mattresses must be in donatable condition: clean, with no stains, rips, burns, mold, bodily fluids, or excessive wear. Manufacturer tags and labels must remain attached (we verify at pickup). We strongly recommend using a mattress protector from day one to keep your mattress in returnable condition.
5. Household Limit: We allow up to 2 mattress returns per household (returns and exchanges combined). This helps us keep this generous policy sustainable so every customer can benefit from it.
6. Where Returned Mattresses Go: Every returned mattress in donatable condition is given to local charities and shelters. Your purchase helps someone in need get a better night’s sleep, even if the mattress was not the right fit for you.

Exchanges — Try a Different Mattress Anytime

Something not quite right? Too firm, too soft, sleeping too warm? Our non-commissioned sleep experts will help you find a better match from our entire lineup of 200+ mattresses across 14+ brands — Sealy, Serta, Beautyrest, Tempur-Pedic, Stearns & Foster, and more. No other retailer offers this kind of flexibility.

1. Exchange Anytime During Your Trial: You can request an exchange at any point during your 365-night trial — there is no waiting period for exchanges. If you already know the mattress is not right, there is no reason to wait.
2. Your Trial Continues: After an exchange, your original 365-night trial continues from your initial purchase date. The clock does not restart, but your full refund option remains available through night 365 — even after an exchange.
3. No Exchange Fees: We do not charge exchange fees. If you choose a more expensive mattress, you pay only the price difference. If you choose a less expensive mattress, we refund the difference to your original payment method.
4. Exchange Across Any Brand or Size: Unlike other retailers, you are not limited to same-brand or same-size exchanges. Switch from a Sealy queen to a Beautyrest king, or from a firm hybrid to a plush memory foam — whatever your sleep needs require.
5. Seamless Swap: For customers within our delivery zone, your new mattress is delivered and the exchanged mattress is picked up at the same time — no gap in your sleep. For customers outside the local delivery zone, please contact us to arrange logistics.
6. Condition Requirements: Exchanged mattresses must meet the same donatable condition standards as returns: clean, no stains, rips, burns, mold, bodily fluids, or excessive wear, with original packaging and manufacturer tags and labels attached.